Joy Paediatric Occupational Therapy is committed to protecting the privacy of personal information we collect and hold about individuals. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as relevant professional codes of ethics applicable to occupational therapy practice. This Privacy Policy outlines how we manage the personal information we collect, use, and disclose.
To provide occupational therapy services, we need to collect and use personal information. If incomplete or inaccurate information is provided, this may limit our ability to deliver services safely and effectively.
1. What information we collect
We may collect personal and sensitive information that is reasonably necessary to provide our services and manage our relationship with you, including:
-
Name, date of birth, address, and contact details
-
Parent/carer or guardian details
-
NDIS information (e.g. NDIS number, plan management details)
-
Health and developmental information relevant to occupational therapy services
-
Reports, assessments, clinical notes, and therapy records
-
Details of referring health or education professionals
2. How we collect information
We collect personal information directly from participants and families. In some cases, we may also receive information from third parties such as medical professionals, referring agencies, or other relevant stakeholders, with consent.
Personal information may be collected through:
-
Intake and referral forms
-
Service agreements and quotations
-
Clinical sessions and assessments
-
Email, phone, or electronic communication
-
NDIS portals, plan managers, or support coordinators (where applicable)
3. How we use your information
Personal information is used for purposes including:
-
Providing occupational therapy services
-
Assessment, intervention planning, and documentation
-
Communication with families, schools, and other professionals (with consent)
-
Billing, invoicing, and administrative purposes
-
Meeting legal, professional, and funding body requirements
4. Who might we disclose your information to?
We may disclose personal information to:
-
Parents, carers, or guardians
-
Other health or education professionals involved in the participant’s care or referral
-
NDIS plan managers, support coordinators, or funding bodies
-
Government or regulatory authorities where required by law
Other uses or disclosures may include:
-
Quality assurance, audits, and accreditation activities
-
Billing and invoicing purposes
-
Appointment reminders via SMS, email, or phone
-
Staff training and professional education
We will not disclose personal information to third parties for marketing purposes without explicit consent.
5. How we store and protect information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures may include:
-
Secure, password-protected electronic systems
-
Encryption and firewall protections
-
Strict confidentiality policies and procedures
Access to personal information is restricted to authorised persons only.
6. Access and correction
You may request access to, or correction of, your personal information at any time. Requests can be made in writing and will be responded to within a reasonable timeframe.
7. Complaints and concerns
If you have concerns about how your personal information has been handled, please contact us directly. We take privacy concerns seriously and aim to resolve them promptly and respectfully.
8. Contact details
For privacy-related enquiries, please contact:
Email: hello@joypaediatricot.com.au
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: February 2026